Vortex Refrigeration | Refund Policy

At Vortex Refrigeration, we strive to provide you with the quality products and outstanding service you expect. If you are not 100% satisfied with your purchase, you can return it to us within 7 days of delivery as long as it is in accordance with the following return policies and procedures listed below.

All merchandise that is returned must have return merchandise authorization (RMA) for return to be accepted.

All non-defective merchandise returned for credit must be unused and in the original packaging.

All non-defective returned items will be subject to a 20% restocking fee plus our cost for the outgoing and return shipping charges.

Merchandise shipped with Free Shipping is also subject to our cost for the outgoing shipping charges.

Merchandise must be returned within 7 days of RMA being issued.

Credit is issued upon return and inspection. Please allow up to 2 weeks to receive your refund. All refunds will be issued in the original form of payment used to make your purchase.

Please note that we cannot accept returns of certain items, including:

All special order items
All closeout items
All international sales

How to Cancel an Order

Cancelling an order depends on the status of the order.

Open Order: If your order is still open in our system, please call us at (855) 562-5222 to cancel.

Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return merchandise authorization through our returns department. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.

To initiate a return request, please call us at (855) 562-5222 or fill out the online contact form found on the Contact Us tab on this website.