At Vortex Refrigeration, we strive to provide you with the quality products and outstanding service you expect. If you are not 100% satisfied with your purchase, you can return it to us within 7 days of delivery as long as it is in accordance with the following return policies and procedures listed below.
All merchandise that is returned must have a return merchandise authorization (RMA) for return to be accepted.
All non-defective merchandise returned for credit should be unused and in the original packaging.
All non-defective returned items that are unopened will be subject to a 20% restocking fee plus our cost for the outgoing and return shipping charges.
All non-defective returned items that have been opened will be subject to a 30%-50% restocking fee, depending on the condition of the item, packaging and accessories plus our cost for the outgoing and return shipping charges.
Merchandise must be returned within 7 days of RMA being issued.
Credit is issued upon return and inspection. Items that are found to be used or damaged will be returned to the customer and no refund will be issued. Please allow up to 2 weeks to receive your refund. All refunds will be issued in the original form of payment used to make your purchase.
Please note that we cannot accept returns of certain items, including:
All special order items All closeout items All international sales
To initiate a return request, please call us at (855) 562-5222 or fill out the online contact form found on the Contact Us tab on this website.
How to Cancel an Order
Cancelling an order depends on the status of the order.
Open Order: If your order is still open in our system, please call us at (855) 562-5222 to cancel. There is no cost to cancel an unshipped order.
Shipped Order: If your order has already shipped, refuse the shipment when it arrives at your location. When a shipment is refused, it will come back to our warehouse and you will be charged a 10% restocking fee as well as the outbound and return shipping charges associated with the refused order.